Education Software Solutions Linux Systems Engineer supports the applications used to deliver Hosted Services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases; live service monitoring and maintenance; new service provision and continuous improvement projects.

Responsibilities

  • Contribute to the planning of application/infrastructure releases and configuration changes
  • Resolve support requests from customers by phone, email and online making use of the call logging system
  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
  • Provide input to administering and maintaining all production and internal environments
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Perform new hosted service implementations
  • Patching and upgrade of existing applications
  • 2 weeks on-call rotation supporting key services out of hours

Key Skills & Experience

  • Previous experience of designing and implementing Highly available, Load balanced Web applications (Linux & Apache)
  • Renewing SSL certificates
  • HAproxy/Keepalived administration
  • Web server configuration (apache 2.2/2.4 and nginx)
  • Deploy, monitor, maintain the Capita hosted Chorus infrastructure
  • Logging/Analysis – ELK (Elasticsearch/Logstash/Kibana, syslog-ng/rsyslog)

About Education Software Solutions

Education exists to Inform, Engage, Empower, Everyday. Our job is to help make this happen.

As the largest provider of education management software in the UK, we influence the lives of over one million people every day. Our aim is to empower educators, parents and learners to deliver the best school and learning outcomes possible. We do this with a range of web and mobile (iOS, Android) products which are built on the SIMS management information system.

Education Software Solutions are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions

 

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