Crisis is the national charity for homeless people. We are determined to end homelessness. We do it person by person and by influencing policies to ensure everyone has a place to call home.

Homelessness is devastating, leaving people vulnerable and isolated.

Crisis offers ground-breaking housing, health, education and employment services. We work with thousands of homeless people across the UK every year. We are determined campaigners. We draw on our research, partnerships and years of experience of working directly with homeless people to deliver change and a vision to end homelessness for good.

You will contribute to ending homelessness by:

Supporting our members who require help with literacy skills in order to help them progress on their journey out of homelessness. Our tutors provide one to one reading support to members who need help developing their reading and comprehension skills. Frequent practice helps members to master these skills quickly – this role is providing additional opportunities for members to practise their reading in a supportive environment.

Timings: One half day or full day per week, Monday – Friday during the hours of 10am – 3.30pm

Location: This is a remote working role and will be carried out via phone and Zoom video conferencing

Responsible to: Zoe Pye, Work and Learning Manager

What you will gain

  • Workplace experience in a national organisation
  • The opportunity to share existing or develop new skills in a friendly and supportive environment
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you, together with an induction to your role
  • A platform for building confidence
  • A reference from a reputable organisation

Core tasks

  • Meeting members identified by coaches who require additional reading or conversation support, via telephone and/or video conferencing.
  • Helping members to develop their literacy skills, comprehension and conversation in a supported environment
  • Liaising with Work and Learning Manager to organise appointments and resources
  • Providing an update following the session with the member
  • Complete a thorough induction and all mandatory training for this role

Who we are looking for

  • Experience in supporting people with reading, comprehension and conversation skills in English, either in a formal or informal setting
  • An ability to encourage and support those with lower literacy skills, and an understanding that learners may not be used to a formal learning environment
  • Enthusiasm, patience and respect for others and able to create a light-hearted and fun environment to learn.
  • A high level of literacy skills, ideally up to GCSE grade C/4 and above
  • Good organisational skills to ensure organisation of appointments and regular updates to Crisis Skylight Brent staff
  • Ability to carry out on the spot risk assessments and maintain personal safety
  • An interest in the work Crisis does and a passion and enthusiasm for helping vulnerable people
  • Flexibility in terms of the tasks you are asked to undertake and ability to manage own tasks
  • Ability to follow instructions with a willingness to use your own initiative when required
  • Good time keeping, attendance and listening skills
  • An understanding of the importance of confidentiality, data protection and maintaining boundaries
  • Ability to commit to the role for a period of 3 – 6 months to ensure consistency for the member

As this role is working one to one with members, a DBS will be required.

Additional information

  • We expect volunteers to comply with Crisis policies, including health and safety, data protection and the code of conduct at all times
  • Travel and lunch expenses are reimbursed where appropriate
  • We welcome applications from people from all backgrounds and from people with disabilities

How do I apply?

Please complete the Volunteer Application Form and Equal Opportunities Monitoring Form or apply online at:

https://www.crisis.org.uk/get-involved/volunteer

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